Thank you for subscribing to TimeDive's services. We hope you love the app but if not, we're here to help.
Subscribers may cancel their recurring subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle.
To be eligible for a refund, you must submit a request within 30 days of your subscription start date. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of TimeDive.
Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required.
Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond TimeDive's control (e.g., changes in personal circumstances, third-party hardware or software failures, etc.) will not be honored.
To request a refund, please contact our customer support team at contact@timedive.io. Include your account information, subscription details, and a brief explanation of why you are requesting a refund.
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed in 2 working days, and a credit will automatically be applied to your original method of payment within 7-10 working days. Please note that refunds can only be made back to the original payment method used at the time of purchase.
TimeDive reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.
If you have any questions about our refund policy, please contact us at contact@timedive.io.
The customer experiences persistent technical issues that prevent them from using the SaaS product effectively, despite multiple attempts by the support team to resolve the problem. For example, the software fails to load or crashes frequently, impeding the customer's ability to perform necessary tasks.
The customer was incorrectly charged due to a billing error on TimeDive's part. For example, they were billed twice in one month, or charged after cancelling their subscription in accordance with the cancellation policy.
The customer forgot to cancel their subscription before the renewal date and was charged for another cycle. It is the customer's responsibility to manage their subscription and cancel it before the billing cycle if they do not wish to continue.